Open a Ticket

1. If you already have an open support ticket, please reply to your ticket email instead of using this form.

2. When creating a new ticket, please be as descriptive as possible so we can better assist you.

3. The Serial Number can be found on the back of your server or component. If you’re asking about a Cluster please enter the Serial Number on the Head Node only.

To help us troubleshoot your hardware and software, please have your PSSC Labs serial number ready. It’s a 6-digit number starting with a 3, like 379884, and gives us quick access to your system’s configuration and warranty info. You can find it by running “dmidecode -t 1 | grep Serial” or checking the machine chassis.

If you need assistance locating the serial number, let us know when you contact support.