Warranty programs

Each system includes a three-year return-to-depot hardware warranty, along with phone and email support (unless otherwise noted). Standard Support Includes: Coverage hours: 9:00 AM to 9:00 PM EST, Monday through Friday Phone and email support during business hours Hardware warranty coverage limited to PSSC Labs-manufactured systems listed on the quotation or technical spec documents Important Warranty Conditions: Warranty does not cover peripherals or components added by third parties Negligent or malicious treatment of hardware may void the warranty, including: Improper computing environments Operating room temperatures outside of acceptable ranges Inappropriate firewall configurations (as defined by PSSC Labs) PSSC Labs is not responsible for any data loss under any circumstances Data backup is the sole responsibility of the customer Shipping Terms: Customer is responsible for shipping to PSSC Labs PSSC Labs covers return shipping to the customer Additional Services Available: Per-incident onsite hardware support Upgrades to Platinum Warranty service Contact your Sales Representative for options and pricing